Sunday, 19 January 2014

Outlook Duplicate Meetings In Calendar

At work, one of the PAs asked me why calendar entries would often be duplicated. We run Exchange 2003 with Outlook 2007 clients.

Now it was some time ago so I forget the exact reason why but it is basically a bug and there are two ways to stop it.

The first is to fix the account. The problem occurs because there is a bug in the account. To fix the bug, you must move the mailbox from the existing mail store to another mail store and then move it back again.

The second is to simply upgrade Exchange. This bug is found in version 2003. When you move to Exchange 2007 or later, this problem will disappear.

In the end, we chose to do nothing because an upgrade of Exchange is due over the next few months anyway. I did not want to move mailbox from one store and back again. I saw it as too big a risk for something that is just an annoyance and for which a fix is not business critical but simply "nice to have".

Some of you may think a mailbox move to be trivial but I've learned that the most trivial things can easily raise new, more serious implications. If it ain't broke, don't fix it!

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