Sophos Greyed Out Update Configuration

Sophos Greyed Out Update Configuration

When installing Sophos, I entered the account details (to get updates) in the wrong format. You need to explicity state the full username i.e. including the domain.

Try to change it and you will see that it is greyed out.

You can uninstall it and reinstall it but there's a quicker way, just replace the file:

C:\ProgramData\Sophos\AutoUpdate\Config\iconn.cfg with a known good version.

Note: to do this, you will need to stop the Sophos Update Service.

I had trouble doing this so I had to log off and log on and quickly stop the service.