Tuesday, 26 February 2013

New User on my "Shit List"!

Now here's an example of another shitty user I came across today.

She had a problem and I looked into it.

She's sitting there, huffing and puffing away as I do a little research (i.e. googling!) and reading Microsoft tech documents. This is the kind of user who expects you to instantly know the solution to the millions of different possible IT problems that exist.

I start explaining the reason why the error message. She starts to moan and moan. Jeez, I'm helping her here and she nags me like this.

I have to actually cut her down a little, and asset myself.

Finally, I explain what she can do. The problem is not a bug, but is actually caused by an interaction between her and her co-worker. It is to do with the settings that they are each using. There is no other solution other than this modified way of working.

The whole time she has been nagging me about needing to get this done by today and as I leave she says something like "well, it will have to wait till tomorrow" because her co-worker won't return till tomorrow. In a blaming type tone.

As if it is my fault. Jeez, some users are so unappreciative. I went down there to help her, she expects a miracle solution and blames me when she doesn't get one. This user is on my shit list for sure!

Let me add further why such attitudes annoy me. When someone huffs and puffs almost in your face, doesn't thank you, sees you as having failed them when you did your best - they are treating you like dirt, like a slave. They would never treat anyone else like this. They would not treat non-IT co-workers like this. I talked about this earlier here: Being Treated Like A Slave In IT Support.

It's a nasty attitude to have and such people are forever on my shit list.

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