Can't Do Smiley Face Or Insert Clipart Or Live Spell Check In Outlook 2003

A woman rang the other day and she was the only person out of all her team who could not have smiley faces automatically resolve, did not have a clipart library to use and did not have the live-running spell check ability. Even some of her menus looked totally different.

I couldn't work out why her's looked so different to everyone else's, even though they were all on the same version of Outlook (2003).

Then I figured it out. Everyone else was using the MS Word editor for emails and hers was configured to use the HTML editor.

A quick change and Outlook was totally transformed. Amazing what one little switch can do.